Where can I download HIVE?
HIVE is available on Google Play Store and Apple App Store for
Can anyone login into HIVE? How do I get my login credentials?
Only authorized users are allowed to log into HIVE. Login
credentials must be granted by company administrator or accessed
via LDAP integration (e.g. Active Directory, WorkDay, OKTA, etc.)
What are the hardware requirements for HIVE?
HIVE is a cloud-based platform, the mobile app is compatible with
both Android and iOS
How do I access HIVE from my browser?
HIVE mobile app could be optionally accessed using a browser. HIVE
administration portal is a web application designed for the
Can I book any desk or does HIVE assign me a desk automatically?
If the user has an assigned desk/office, HIVE offers that as the
first choice when the user makes a reservation. HIVE also allows
the user to reserve a desk in shared areas via the browsing
feature, as long as the user is authorized to access these shared
areas in the office. Area access is granted by user group.
Can I book the same desk each time I come in?
Yes, a user can reserve the same desk repeatedly. If the desk is
assigned to them, or if the desk was added in HIVE as their
preferred choice, the reservation can be made in two clicks.
What happens if someone else books a desk too close to me?
With HIVE, it is not possible for a user to book a desk too close
to another person as those desks are automatically made
unavailable for booking by the app. HIVE keeps track of the
distances amongst all the desks and offices, and it dynamically
excludes desks from reservation if they are too close to a
reserved or occupied desk.
Can I book a desk close to a specific person?
Yes, and HIVE will maintain safe distance dynamically by making
available only those desks beyond social distancing parameter for
booking when a user wants to reserve a desk next to another person
or a specific person.
Can I book a desk for someone else?
How do I know the desk I am booking is clean?
An uncleaned desk is not available for reservation or check-in
until it is marked cleaned in the HIVE app by the custodial staff
Can I use this app to book my parking spot?
Yes, HIVE can be used to manage other bookable assets such as
parking spots, projectors, lockers, etc.
How will I know who else is on premise?
Through the HIVE floor map screen. For the current day, HIVE’s
floor map also reveals which staff member has already checked into
How many people are allowed in the meeting room?
It is possible to specify capacity limit for meeting rooms in
HIVE. HIVE will enforce capacity restriction in reservation and
How do I see if I have booked my desk correctly?
Users can examine their reservations and see exactly where they
will be sitting using HIVE’s booking screen and the scrollable
Do I need to complete the questionnaire before I can book a desk?
If the location is configured to require health-screening before
check-in, the user must successfully complete the questionnaire
applicable to the location before checking in. However, one can
reserve a desk/office without completing a questionnaire.
How do I know if I need to complete a questionnaire before
When a user checks into a location that requires health screening
through HIVE, HIVE will present the relevant questionnaire to the
user. The user will not be able to check in without successfully
completing the questionnaire.
Is everyone required to complete the questionnaire?
In HIVE, each location can be assigned a unique questionnaire
appropriate for the municipality or nationality. A user is
presented only the questionnaire associated to the location they
are checking into.
How do I know which questionnaire to use?
If a location requires health screening, all users must
successfully complete the relevant questionnaire before they can
check into their desks.
Can I complete the questionnaire before I arrive at my
The appropriate health-screening questionnaire is available on the
day of the reservation. Users can complete the health-screening
before leaving for their destination on the day of the
What will happen if I fail the health-screening questionnaire?
If a user fails a health-screening questionnaire, HIVE
administrator will be immediately alerted. This user will be
automatically locked out of the HIVE app to prevent them from
making new reservations and checking in. This user’s future
reservations will also be canceled.
Who has the ability to restrict someone from coming in or using
HIVE administrators can lock a user’s access to HIVE in order to
restrict them from checking in and making reservations. HIVE can
be integrated with physical access control platforms to disable
key fobs/security badges in order to prevent someone from gaining
physical entry to a location.
How can I ensure my team is desking together?
Floor space can be managed by zone in HIVE, and zones can be
assigned to user groups such that only those belonging to the
group are allowed to reserve desks in the zones. By assigning a
team to a zone(s), team members will be able to sit together.
What happens when a team member becomes unwell?
Administrators and HR representatives can first use HIVE to lock
out the team member and prevent them from making new reservations
or checking in. They can then use the automated tracing report to
identify staff members and visitors that have shared the same
desk, zone or floor with the unwell team member.
How can I tell who has been in the office during a period of time
or at any given time?
Administrators and HR representatives have access to reports in
the HIVE Administration Portal to report on occupancy over a
period of time, in a specific zone, etc.
Will I be able to perform analysis on who, when, and how
frequently someone is coming into the office?
Administrators and HR representatives have access to detailed
occupancy reports in the HIVE administration Portal and these
reports can be sent via email to the administrators in EXCEL
format for further analysis.
How will the custodians know which desks to clean?
HIVE administrators can print out the cleaning report for the
custodians to let them know which desks or offices require deep
cleaning. Alternatively, custodians could be granted access to the
“To Do” function on the HIVE app, and only that function. Through
this function, custodians can access the live office floor maps to
find out which desks require cleaning, and mark them as sanitized
How do the custodians indicate the desk has been cleaned?
Custodians could be granted access to the “To Do” function of HIVE
app, and mark desks and offices as “cleaned” as they sanitized
these assets. Once marked, the desks will be ready for reservation
and check-in. Alternatively, custodians could mark the cleaned
desks on the cleaning report printed by HIVE administrator, return
the report to the administrator when the cleaning is complete, and
let the administrators mark those desks as “cleaned” in HIVE.
Does a visitor need to use the app to check in?
No, invited guests could be checked in by the receptionist or
staff members via the app, with the appropriate health-screen
questionnaire. Visitors could also scan the HIVE Gate™ check-in QR
code at the entrance which will take the visitors through the
questionnaire and check-in process, resulting in an on-app
verification QR badge as proof.
Does the visitor need to complete an entry questionnaire?
Yes. In order to check into locations that require health
screening visitors need to complete the questionnaire specific to
the location. They can do so by initiating the check-in process
via the HIVE Gate™ entrance QR code, or they could be guided
through the process by staff members via the HIVE app.
How do I know a visitor is in the office?
Staff members can consult the HIVE app to see if their guests have
checked in. HIVE administrators can see which visitors are in the
office through the occupancy report.
Can we restrict a visitor to a certain area?
When a visitor checks in via HIVE Gate™, they may be presented
with a list of possible designations accessible through the
entrance. Visitors can be restricted to these areas. When a staff
member invites a guest to the office, they can assign the guest to
a meeting room, a desk or an office for their visit.
Can I book a seat for a visitor?
Yes. When the visitor checks in, they will need to complete the
check-in process and health-screening questionnaire through HIVE
Gate™ QR code or a staff member via the app.
How do I know who the visitor is seeing?
When a staff member invites a guest, HIVE captures the staff
member name as a part of the visit record.
Where is HIVE hosted?
HIVE is a fully SaaS-based platform, hosted in Google Cloud in
Do my personal details get saved?
Data privacy is paramount in HIVE. HIVE only collects information
explicitly volunteered by the user and it does not capture or save
Does HIVE track my movement?
No. HIVE only collects information explicitly volunteered by the
user and it does not capture or save personal details or movement
Is HIVE AI Insight™ a surveillance tool?
No. The AI Insight™ optional add-on does not store or transmit
images ever. It uses broadly available webcams to monitor the
occupancy level by counting anonymized images of people. It is
used strictly to count the number of people in an area, or number
of people entering and exiting an entrance. The tool has no facial
recognition capabilities and cannot differentiate between genders
and body shapes from the obfuscated images.